The Legal Stuff and Fine Print
Customer information is collected for the purpose of processing your order. This information is kept confidential and is never shared.
Portrait orders are non-refundable; however, I want you to be 100% happy with your images. If something is wrong, please bring it my attention so I can do my best to fix it.
Wedding proofs are ready within 2-6 weeks from wedding date, unless balance has not been paid. Images will be downloaded and backed up but will not be worked on until balance is paid in full, as according to the contract.
Wedding Albums take approximately 4-6 weeks to come in from the bindery. They are ordered once the album design is approved by the clients and any purchases over and above the contracted amount have been paid in full.
Images from portrait sessions are usually ready to view within one week from your session.
Print orders are placed with the lab within 1-3 days after receiving payment on your order. Depending on products purchased, turnaround time at the lab or bindery is anywhere from 2-28 days. Digital images are delivered to the client within 1-2 days after purchase. Retouching may add to turnaround time, the amount of extra time depends on the extent of retouching.